A Global IT Distributors support contract provides comprehensive support to improve your network performance, capacity, availability, reliability, and security.
- Global IT Distributors footprint-maintains stock of network devices in multiple locations globally.
- 8x5xNext Business Day technical support from Cisco/Juniper-Certified technicians is immediately available on all pre-owned or new equipment.
- Lifetime support for OEM End-of Life Products
- Replacement of defective equipment is included, often with next-day delivery based availability.
- RMA & Exchange SLA process
- At any time during the Global IT Distributors warranty period following the issuance of an invoice, customer can return an item that has a manufacturing defect.
- Inquire for further details about the return process.
Warranty Excludes
- Water damage
- Electrical surge damage
- Heat Damage
- Physical damage due to shipping
- Warranty will be void if the Hardware or Software has been altered or has been subjected to unreasonable physical, thermal or electrical stress, misuse, negligence, or accident.
Our items are sold new and pre-owned.
All items are tested for 24 hours incoming and additional 24 hours outgoing from inventory. 1, 3, or 5 year warranties and support are available on all items.